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Privacy Policy

Effective Date: November 29th, 2016

Frank Taxibot respects users' privacy and is committed to informing you about how we collect, use, and share information about you. This Privacy Policy describes our practices with respect to the information we collect from or about our users in connection with the Frank Taxibot and it`s website (together, the "Frank Taxibot Platform"). This Privacy Policy applies to persons anywhere in the world, who use our Frank Taxibot Platform. This Privacy Policy does not apply to information we collect from or about drivers, participating transportation providers or any other persons who use the Frank Taxibot Platform to provide transportation services.

Please read this Privacy Policy carefully to understand our views and practices regarding your information and how we will treat it. In addition, we recommend that you review our Privacy Policy periodically, because we may revise it at any time. The "Effective Date" at the top of this page indicates when our Privacy Policy was last revised. Each time you use the Frank Taxibot Platform or provide us with information, you accept the practices described in this Privacy Policy at that time.

For purposes of the EU Data Protection Directive and similar laws, the data controller is LLP TICO NETWORK, registration Number: OC396269, Business Resource Community, Whateleys Drive, Kenilworth, CV8 2GY, United Kingdom

INFORMATION WE MAY COLLECT ABOUT YOU

Frank Taxibot collects both personal information and other information about its users through their use of and in connection with the Frank Taxibot Platform. For purposes of this Privacy Policy, (i) "Personal Information" is information relating to an identified or identifiable person that Frank Taxibot collects about our users, as further described below and (ii) "Other Information" is any additional information that Frank Taxibot collects about our users that is not Personal Information.

Personal Information You Give Us.

You may give us your Personal Information directly, for example, when you fill in forms on the Frank Taxibot Platform, correspond with us (for example, without limitation, by email or chat), register to use the Frank Taxibot Platform, or create an account, use the Frank Taxibot Platform to book transportation services or rate the services, share data via the Frank Taxibot Platform's social media functions, enter a competition, promotion, or survey or report a problem with the Frank Taxibot Platform. The Personal Information you give us directly may include your:

  1. Name
  2. Address
  3. Email address
  4. Phone number
  5. Username and password
  6. Payment information

Personal Information We May Collect About You.

We may combine Personal Information collected through the Frank Taxibot Platform with other information that we or third parties collect about you in other contexts - such as our communications with you via email, phone or otherwise or your customer service records. We will treat all such information as Personal Information and protect it in accordance with this Privacy Policy.

Other Information We Collect From Your Device.

Each time you log onto your account or use the Frank Taxibot Platform, we may, in some cases automatically, collect the following information:

  1. Device Information.

    We may collect information from or through the device you use to connect to the Frank Taxibot Platform, including, for example, the type of device, the IP address, the approximate location derived from an IP address, the mobile network, the operating system and version, the browser and version or the timezone setting or unique device identifiers (such as IDFA, Android Advertising or statistical IDs).

  2. Log Information.

    We automatically receive and record certain details about your use of the Frank Taxibot Platform, including but not limited to, web traffic data, web logs and communication data, trip details such as trip duration, distance, and trip amount and other information about your activity on the Frank Taxibot Platform.

  3. Cookies and Other Similar Technologies.

    We use cookies and other similar technologies to distinguish you from other users of the Frank Taxibot Platform. This helps us to provide you with the best possible experience when you use the Frank Taxibot Platform and allows us to improve the Frank Taxibot Platform. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer or mobile device. For example, cookies can be used to collect information about your use of the Frank Taxibot Platform during your current session and over time (including the webpages you view and the files you download), your operating system and browser type, your internet service provider, your domain name and IP address, the website that you visited before our website, and the link that you use to leave our website. If you are concerned about having cookies on your computer, you can set your browser to refuse all cookies or to indicate when a cookie is being set, allowing you to decide whether to accept it. You can also delete cookies from your computer. However, if you choose to block or delete cookies, certain features of the Frank Taxibot Platform may not operate correctly.
    We also may collect and store information on your computer or mobile device using application data caches and browser web storage (including HTML 5) or alternative mechanisms and other technology.

  4. Web Beacons.

    The Frank Taxibot Platform or the emails that you receive from Frank Taxibot may use an application known as a "web beacon" (also known as a "clear gif" or "pixel tag"). A web beacon is an electronic file that usually consists of a single-pixel image and can be embedded in a web page or in an email to transmit information, which could include Personal Information. For example, it allows an email sender to determine whether a user has opened a particular email.

  5. Precise Location.

    If you permit the Frank Taxibot Platform to access location services, we may collect precise location from your device through GPS, WiFi, cell phone signals, iBeacons (which use Bluetooth) or other technologies. We also collect location information that you share with us during your use of the Frank Taxibot Platform, such as pick-up, drop-off or bookmarked street addresses.

Other Information We Collect From Other Sources.

We work closely with third parties (including, for example, participating transportation providers, providers in technical, payment and delivery services, advertising networks, analytics providers and search information providers), and we may receive information about you from them.

If you also choose to connect your social network accounts and login credentials to your Frank Taxibot account, such as through Facebook and Twitter, we may receive information about you or your social network connections and contacts and you are permitting us to use and store that information related to the account.

We may partner with certain third parties to collect the Other Information and to engage in analysis, auditing, research and reporting or for use in providing online interest-based advertising on our behalf. These third parties may use web logs or web beacons, and they may set and access cookies or similar technologies on your device. They may also use information about your use of the Frank Taxibot Platform to help target non-Frank Taxibot advertisements based on your online activity in general. To learn more about such targeted advertising and how you can either accept or reject (by opt-out) such advertising, visit http://www.aboutads.info/choices/, http://www.youronlinechoices.eu/ or http://www.networkadvertising.org/understanding-online-advertising. The Frank Taxibot Platform uses Google Analytics to help collect and analyse certain information about you (such as age, gender and interests). To learn more about Google Analytics and how to opt-out, follow this link: https://support.google.com/analytics/answer/2799357.

How We Use Information about You

Frank Taxibot may use the information that we collect from you:

  1. To Provide Our Services to You and Improve the Frank Taxibot Platform.

    We use Information to provide our services to you through the Frank Taxibot Platform, to process and complete payments or transactions, to forward trip information to and from participating transportation providers and to provide customer support to our users. We also may use Personal Information to improve the Frank Taxibot Platform, such as to improve travel recommendations and estimates, determine popular travel times and locations and improve routes.

  2. To Contact You.

    Subject to applicable law, we or our third-party service and business providers may send you communications. Such communications are designed to make your Frank Taxibot experience more efficient and may include, but are not limited to: notifications about the Frank Taxibot Platform and services (including important news that could affect your relationship with us), reminders about your scheduled rides, alerts about potential available rides, communications about promotions and new and existing features. These types of communications may also contain commercial messages, such as banner ads and special offers. By using the Frank Taxibot Platform, you consent to the receipt of such communications.

  3. For Marketing and Advertising Purposes.

    Subject to applicable law and as described in this Privacy Policy, we may use your Information to deliver marketing communications to you and provide you with information about products and services that may interest you.

  4. To Connect You with Products, Services, or Promotions from Our Business Partners.

    We may use and disclose Personal Information to our third-party business partners when you purchase, register, or make reservations for products or services offered or sponsored by such third parties on the Frank Taxibot Platform. We also may use or share your Personal Information when you elect to receive communications (such as emails, text messages or mail) from third parties or participate in contests, sweepstakes, or other programs (such as discount or rewards programs) offered or sponsored by third parties on the Frank Taxibot Platform.

  5. To Provide Social Networking and Other Sharing Features.

    We may use Personal Information to enable social networking features, to allow you to comment on the Frank Taxibot Platform, to report an issue about a trip, to find and connect with your friends (when instructed by you) and in connection with other sharing features.

  6. For Legal Purposes.

    We may use and share Personal Information for legal purposes, including as described below in the section titled "How We Share Information with Third Parties".

  7. To Manage Our Business.

    We use Other Information to help us efficiently operate the Frank Taxibot Platform, to count and recognize visitors to the Frank Taxibot Platform, to enable certain features on the Frank Taxibot Platform and for other purposes related to managing our business.

  8. For Analytics and to Improve the Frank Taxibot Platform.

    We use Other Information to analyse how visitors use the Frank Taxibot Platform and its features, to improve the Frank Taxibot Platform and enhance users' experiences, to create new products and services or improve our existing products and services and to enable additional analytics and research concerning the Frank Taxibot Platform.

  9. For Other Purposes.

    Subject to applicable law, we may use Other Information for additional purposes in connection with the Frank Taxibot Platform, including any purpose for which we may use Personal Information, as described above. By using the Frank Taxibot Platform, you give us your informed, express and clear consent to use any of the tracking, location or cookies mentioned in this Privacy Policy.

  10. Frank Taxibot may link Other Information with Personal Information.

    In those circumstances, we will treat the combined information as Personal Information.

How We Share Information with Third Parties

We may share your Personal Information and Other Information:

  1. With Marketing Partners and Other Third-Party Service Providers.

    To operate the Frank Taxibot Platform, including processing your transactions and supporting your activities on the Frank Taxibot Platform, we may share your Personal Information with our agents, participating transportation providers, representatives, contractors and other service providers. These service providers may provide us with support services such as origination of communications, receipt or support services, customer relationship management services and order fulfillment.

  2. With Affiliates

    We may share your Personal Information or Other Information with our parent company and affiliates, each of whom will comply with the terms of this Privacy Policy with respect to its use and disclosure of such information.

  3. With Business Partners.

    As described above, we may provide Personal Information to our third-party business partners when you purchase, register or make reservations for products, services, sweepstakes or other programs offered or sponsored by third parties on the Frank Taxibot Platform, or when you elect to receive communications from them.

  4. With Third-Parties through their Websites and Services.

    The Frank Taxibot Platform may enable you to share information directly on or through websites or online services operated by third parties. For example, the Frank Taxibot Platform may contain links to third-party websites that incorporate comment, chat room, forum or other social media features. The Frank Taxibot Platform also contains a Facebook "like" button and a Twitter "follow" button. If you choose to use these features, you may disclose your information not just to those third-party websites and services, but also to their users and the public more generally.

  5. For Legal Purposes.

    We may disclose your Personal Information and Other Information when we believe that doing so is necessary to:

    • comply with applicable law
    • investigate, prevent, or take action regarding illegal activities, suspected fraud, violations of our terms and conditions, or situations involving threats to our property or the property or physical safety of any person or third party or to cooperate with law enforcement
    • establish, protect, or exercise our legal rights or defend against legal claims
    • facilitate a transfer, sale, financing, securitization, insuring, assignment, bankruptcy or other disposal of all or part of our business or assets
  6. Aggregated Information.

    From time to time, Frank Taxibot may also share anonymized and aggregated information about users of the Frank Taxibot Platform, such as by publishing a report or providing information to our business partners on trends in the usage of the Frank Taxibot Platform and demographic of users.

Where We store your Information

The information that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our service providers. These staff may be engaged in the fulfilment of your request, order or reservation, the processing of your payment details and the provision of support services. By using the Frank Taxibot Platform, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

Our Security Precautions

Frank Taxibot uses commercially reasonable physical, electronic and procedural safeguards to protect your Personal Information against loss or unauthorized access, use, modification or deletion but no security program can be guaranteed to be 100% secure. As a result, Frank Taxibot cannot guarantee the security of any information obtained in accordance with this Privacy Policy, and you use the Frank Taxibot Platform at your own risk.

Your Frank Taxibot Profile is password-protected. In order to maintain this protection, do not give your password to anyone. Frank Taxibot staff will never proactively reach out to you and ask for any account information, including your password.

Your Rights

You have the right to ask us not to process your Personal Information for marketing purposes. If you do not wish to receive marketing communications from Frank Taxibot, please follow the opt-out instructions contained in each such communication or any time by contacting us at info@franktaxibot.com. Please note that you may not be able to opt-out of certain non-marketing messages about your account or that are necessary to provide the services to you and opting-out of receiving text messages may impact your use of the Frank Taxibot Platform or may limit Frank Taxibot's ability to provide services to you.

If you do not want Frank Taxibot to share your Personal Information with third parties for their own direct marketing purposes, you can opt-out of such sharing by going to: http://www.aboutads.info/choices/, http://www.youronlinechoices.eu/ or http://www.networkadvertising.org/understanding-online-advertising.

If you permit the Frank Taxibot Platform to access location services, you can later disable your consent to Frank Taxibot's further collection of such information at any time by disabling the precise location settings on your mobile device. If you prefer to prevent third parties from setting and accessing cookies on your computer, you may set your browser to block cookies. Please note that doing so may limit your use of certain features to work properly and not all of the tracking tools described in this Privacy Policy will stop.

"DO NOT TRACK" SIGNALS

The Frank Taxibot Platform does not currently respond to "Do Not Track" browser signals as these browser features are not uniform.

Access and Editing Your Information

Frank Taxibot provides you with the ability to view, update, access, edit and correct your Personal Information. To update your Personal Information, log-into your account. Our databases automatically update any Personal Information you edit in your profile or that you request we edit. However, Personal Information transmitted through boards, chats, polls or any other means may remain in our databases. We will comply with all requests regarding access and/or correction of the information is stores in accordance with applicable law.

You may have additional rights under applicable law to access information we hold about you but any access request may be subject to a reasonable fee to meet our costs in providing you with details of the information we hold about you. To inquire about such rights, please send us an email at info@franktaxibot.com.

Third-Party Links and Websites

The Frank Taxibot Platform may contain links to and from the websites of our partner networks, advertisers, affiliates and other third parties (including, but not limited to, websites on which the Frank Taxibot Platform is advertised). If you follow a link to any of these websites, these websites and any services that may be accessible through them have their own privacy policies and this Privacy Policy does not apply.

Children's Privacy

The Frank Taxibot Platform is not available to minors or users who have had their user account temporarily or permanently deactivated. By becoming a user, you represent and warrant that you are not a minor and that you have the right, authority and capacity to enter into and abide by the terms and conditions of this Privacy Policy.

Contact

Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to info@franktaxibot.com.